The service
Storrow provides managed software and AI-assisted workflows for local businesses. Features may include drafting review replies, lead follow-ups, business posts, outreach, reminders, and website copy. Some features may be offered as pilots, previews, or manually supported workflows while integrations are being completed.
Approvals and your responsibilities
You are responsible for reviewing the accuracy, legality, and suitability of customer-facing content before it is sent or posted. You must provide accurate account information, protect login credentials, maintain rights to the data you submit, and use the service only for lawful business purposes.
Acceptable use
You may not use Storrow to send unlawful or deceptive messages, violate privacy or intellectual-property rights, distribute malware, interfere with the service, bypass access controls, or generate abusive, discriminatory, or unsafe content. You are responsible for required marketing consent, opt-out handling, and compliance with platform rules.
Third-party services
Storrow may connect with services such as Google, email providers, communications platforms, calendars, and social networks. Those services are governed by their own terms and may change or limit functionality. We are not responsible for third-party services outside our control.
Fees, pilots, and cancellation
Pricing, pilot scope, included workflows, and payment terms are stated in the applicable order, proposal, or checkout. Unless that document says otherwise, fees are non-refundable once a service period begins. Either party may end a pilot or subscription as stated in the applicable agreement, and we may suspend access for nonpayment, security risk, or material breach.
Ownership and feedback
You retain ownership of your business data and content. Storrow and its licensors retain ownership of the service, software, designs, and underlying technology. Subject to payment and these terms, you may use outputs created for your business. Feedback may be used to improve Storrow without obligation to you.
Confidentiality and data
Each party will use reasonable care to protect the other party's non-public business information and use it only for the relationship. Our handling of personal information is described in the Privacy Policy.
Disclaimers and liability
The service and AI-generated outputs are provided on an as-available basis. We do not guarantee uninterrupted operation, specific revenue, lead conversion, rankings, or error-free output. To the maximum extent permitted by law, Storrow will not be liable for indirect, incidental, special, consequential, or punitive damages. Our aggregate liability will not exceed the fees paid for the service during the three months before the event giving rise to the claim.
Governing law and contact
These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law rules. Before filing a claim, the parties agree to try in good faith to resolve the issue informally. Questions or notices may be sent to hello@storrowcollective.com.